Privacy Policy

1. Who We Are

Radon Stoppers, LLC (“Radon Stoppers,” “we,” “our,” or “us”) is a Minnesota limited liability company licensed by the Minnesota Department of Health and NRPP-certified for radon measurement and mitigation. We operate the website located at radonstoppers.com(the “Site”) and provide residential and commercial radon mitigation services throughout the Twin Cities Metro, Central Minnesota, and Western Wisconsin.

Our principal business address is: 8473 Troy Marquette Dr, Monticello, MN 55362.

2. Information We Collect

We collect information you provide directly to us, information generated automatically when you use our Site, and limited information from third parties.

2.1 Information You Provide

When you contact us, request a quote, or schedule a service appointment, we may collect:

• Full name and mailing or service address
• Phone number and email address
• Property type (residential, commercial) and relevant property details
• Radon test results or existing mitigation system information you choose to share
• Payment information (processed securely by our payment processor — we do not store card numbers)
• Service history, correspondence, and any notes you provide

2.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically by our web server and analytics tools, including:

• IP address and general geographic location (city/state)
• Browser type, operating system, and device type
• Pages visited, time spent on each page, and referring website
• Cookie identifiers (see Section 5 for details)

2.3 Information From Third Parties

We may receive limited information from platforms you use to contact us, such as Google Business Profile, Angi (formerly Angie's List), or Facebook. This information is governed by those platforms' own privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: Scheduling inspections, quoting jobs, performing radon mitigation installations, and providing follow-up support
• Communication: Responding to inquiries, sending appointment confirmations, job status updates, and post-service follow-ups
• Billing and records: Processing payments, issuing invoices, and maintaining required service records under Minnesota Department of Health licensing requirements
• Warranty administration: Honoring our 5-year parts and labor warranty and tracking system installations tied to your property
• Legal compliance: Meeting our obligations under applicable federal and Minnesota state laws, including MDH licensing and NRPP certification requirements
• Site improvement: Analyzing aggregate, anonymized traffic data to improve website usability and content
• Marketing (with your consent): Sending occasional service reminders, seasonal tips, or promotions. You may opt out at any time

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only in these limited circumstances:

• Service providers: Trusted vendors who help us operate — including our website host, scheduling software, payment processor, and email platform. These vendors are contractually required to protect your data and may not use it for their own purposes.
• Legal requirements: When required by law, court order, or government authority, including reporting obligations to the Minnesota Department of Health related to radon mitigation licensing.
• Real estate transactions: With your explicit written consent, we may provide radon test results or mitigation documentation to real estate agents, lenders, or buyers involved in a property transaction.
• Business transfer: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred. We will notify you prior to any such transfer.
• Safety: When we believe disclosure is necessary to protect the safety of any person or property.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to improve your experience and analyze website traffic. A cookie is a small text file placed on your device by your browser.

Types of Cookies We Use

• Strictly Necessary: Required for the Site to function (e.g., security tokens, session management). These cannot be disabled.
• Analytics:We use Google Analytics to understand how visitors use our Site. Data is anonymized and aggregated. Google's data practices are governed by Google's Privacy Policy.
• Marketing / Remarketing:If enabled, advertising cookies (e.g., Google Ads) allow us to show relevant ads to users who have visited our Site. You can opt out of ad personalization through Google's Ad Settings.

You may disable cookies through your browser settings; however, some Site features may not function correctly. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including:

• Customer and service records: Retained for a minimum of 7 years after the last service date, consistent with Minnesota business record-keeping requirements and to honor warranty obligations
• Financial and billing records: Retained for 7 years per IRS and Minnesota Department of Revenue requirements
• Website analytics data: Retained for 26 months per Google Analytics default settings, then automatically deleted
• Marketing communications: Retained until you unsubscribe or request deletion, plus a reasonable suppression period to honor your opt-out

When information is no longer needed and retention periods have expired, we securely delete or anonymize it.

7. Your Privacy Rights Under Minnesota Law

Minnesota residents have rights under the Minnesota Consumer Data Privacy Act (MCDPA), Minn. Stat. § 325O (effective July 31, 2025) and other applicable laws. These rights include:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request that we correct inaccurate personal data
• Right to Deletion: Request that we delete your personal data (subject to legal retention requirements noted above)
• Right to Data Portability: Receive a copy of your data in a portable, commonly used format
• Right to Opt Out: Opt out of the sale of your personal data, targeted advertising, or profiling (note: we do not sell personal data or engage in targeted advertising based on personal profiles)
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights

If you believe we have not adequately responded to your privacy request, you may file a complaint with the Minnesota Attorney General's Office or the applicable state authority in your jurisdiction.

8. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• HTTPS encryption on all data transmitted through our website
• Secure, access-controlled storage for customer records
• Limited access to personal data — only staff who need it to perform their job functions
• Use of PCI-compliant payment processors — we never store credit card numbers

While we take security seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly, in accordance with the Children's Online Privacy Protection Act (COPPA).

10. Email and Text Communications

When you provide your email address or phone number, you consent to receive service-related communications from us. If you consent to marketing communications, you may opt out at any time:

• Email:Click “Unsubscribe” in any marketing email, or email us at radonstoppers@aol.com with “Unsubscribe” in the subject line. We comply with the CAN-SPAM Act for all commercial email.
• Text/SMS: Reply STOP to any text message from us. We comply with the Telephone Consumer Protection Act (TCPA). Standard messaging rates may apply.
• Phone: If you are on the Minnesota or National Do Not Call Registry and receive an unsolicited call, contact us and we will add you to our internal do-not-call list.

Transactional communications (appointment confirmations, invoices, warranty documents) are not affected by marketing opt-outs.

11. Third-Party Links

Our Site may contain links to third-party websites (e.g., Google, Angi, Facebook). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or prominent notice on our Site. Your continued use of our Site or services after the effective date of any changes constitutes your acceptance of the updated Policy.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have a privacy-related concern, please contact us: